FAQ | Frequently Asked Questions
Shipping & Delivery
Standard order to Italy and Switzerland will be managed within 10 days (business days Monday to Friday, excluding Saturday and Sunday and holidays) from received payment. Order to international countries will be managed between 15 and 20 days (business days Monday to Friday, excluding Saturday and Sunday and holidays) from received payment. A mail confirmation will be send and one time order is ready a second mail with details of delivery tracking will be send.
We ship to the following countries: Italy and San Marino, Switzerland, Austria, Belgium, Denmark, Germany, France, Monaco, Spain, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Slovenia, Sweden, Canary Islands and Balearic Islands, UK, Iceland, Liechtenstein, Madeira, Norway, Azores, Bosnia and Herzegovina, Bulgaria, Cyprus, Moldova, Montenegro, Serbia, Albania, Gibraltar
Shipping costs are automatically calculated in your cart based on the weight and dimensions of the order, and the country of delivery by filling in your address data.
Once the order has been placed and the email confirming receipt has been received, it cannot be modified. If you need support for an order you have placed you can contact us: hello@yookind.com
If you have a discount code, just enter it in the appropriate bar at the end of your cart before making payment. Once the order has been sent, it cannot be redeemed. Discount codes have a validity period and cannot be used once the terms have passed. The discount codes cannot be combined with each other or reused and in no way can they be converted into credit. If using a discount code you fall below the threshold for free shipping, the costs will be applied as the final amount is lower.
We accept Visa, MasterCard, Maestro, American Express, Paypal, Twint. Payment is taken at the time of order, no commission is charged on our part.
Returns
You can request a return by writing an email to hello@yookind.com specifying the order number and your details, we will respond as soon as possible to assist you
Consumers have the right to return their purchase without giving any reason within a period of 14 calendar days, starting from the day of delivery of the goods. We cannot accept returns after this period of time.
More informations on our Terms & Conditions
We cannot manage size changes, you will have to proceed with the return of the product and place a new order. If you need support for an order you have placed you can contact us: hello@yookind.com
If you have problems with your order you can contact us by writing an email to hello@yookind.com specifying the order number and your details, we will respond as soon as possible to assist you
Yookind items production & care
All our suppliers are European, we rely on small producers in Portugal and Italy. Environmental sustainability is a fundamental element for us, which is why we are committed to using sustainable yarns as much as possible, focusing mainly on organic cotton and recycled materials. Neutral design is also a very important part of the concept of sustainability and our green commitment continues in internal company management and packaging. Our orders arrive in 100% biodegradable bags.
More about us
Always follow the instructions on the labels of clothing items. On our website you can find washing suggestions for each product (just click on the appropriate section under the description of the garments)
Our thoughtful oversized design allows the garments to be used as much as possible. Our products are designed to be durable and accompany your little ones through multiple stages of their life. Thanks to their timeless and minimalistic design, all clothes can be easily combined with each other, guaranteeing quality, resistance and maximum comfort. On our website you can find fit suggestions for each product (just click on the appropriate section under the description of the garments)
You can consult the size chart. We also remind you that on our website you can find wearability suggestions for each product (just click on the appropriate section under the description of the garments)
Yookind B2B
Thank you for your interest, if you want to become part of our world you can contact us by writing an email to hello@yookind.com
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